Reflection time / return
It may happen that you want to return an order. Perhaps because the product does not like it or maybe there is another reason why you would not want the order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancellation you have another 14 days to return your product. You will be credited with the full order amount excluding shipping costs, the costs for returning from your home to the web store are for your own account. These costs amount to approximately 6.50 per package via the Postnl online service, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in the original condition and packaging will be returned to us. To make use of this right you can contact us via our contact form. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, then we can pass on the value reduction of the product to you. Treat the product with care and ensure that it is properly packaged on a return.
Do you want to exchange your product? That’s no problem at all. For this you can contact us via our contact form. You do, however, bear the costs for returning the product.
I have submitted a wrong delivery address!
Incorrectly provided the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.